| SERVICE & SUPPORT | |
| SERVICE PROCEDURES | |
| FACTORY SERVICE AND SUPPORT DEPARTMENT | |
| The Service Procedures are divided into warranty and non-warranty service instructions. | |
| Warranty Service Procedures | |
| Non-Warranty Service Procedures | |
|
|
|
| Warranty Service Procedures: | |
| 1. | Remove faulty or questionable component(s) from your CV system. |
| 2. | You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ +1 954.316.1501 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package. |
| 3. | Please include a photocopy of your purchase receipt, or other document related to the purchase of your CV product, such as a packing-list, invoice, or canceled check. If you cannot locate your purchase receipt, try asking the original dealer for a duplicate copy. |
| 4. | The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack. |
| 5 | Send package via UPS* or Fed Ex*: |
|
Cerwin-Vega! Please enclose your instructions to CV, and a copy of the purchase receipt. |
|
| back to top | |
|
|
|
| Non-Warranty Service Procedures: | |
| 1. | Remove faulty or questionable component(s) from your CV system. |
| 2. | Write a brief note containing your instructions to CV, including a brief description of the problem, your request for service, the name and address you want the serviced items sent back to, and your phone number. |
| 3. | You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ Phone: 954-949-9600 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package. |
| 4. | Please indicate in your note what method of payment you are using to pay for service charges. Cerwin-Vega accepts payment by Money Order, Cashier's Check, and Visa/Mastercard. Personal checks are not accepted. If you indicate that you wish to pay by Credit card, CV will contact you by phone for the Credit Card information. Cerwin-Vega does not ship C.O.D. |
| 5. | The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack. |
| 6. | Send package via UPS* or FedEx*: |
|
Cerwin-Vega! Please enclose your instructions to CV, and a form of payment, unless paying by Credit Card. CV will contact you by phone, at your request, for Credit Card information. Service takes about 1-2 weeks, on average, from the date of receipt to the date of return. |
|
| back to top | |
Printer-friendly version